Frequently Asked Questions

Cancellations must be made within 7 days of the departure date to receive a refund. Cancellations have a 10% fee.

We do not offer senior or military discounts.

Bringing a receipt/ticket/ID is not required, although it is a good idea to have your email confirmation pulled up on your phone just in case.

There are 48 seats aboard the Fjordland. There are two sets of seats with tables, and the rest are in rows along both sides of the boat. Big windows span the entire length of the vessel, so even if you do not go on the back deck, you get a beautiful view of the Lynn Canal and all it has to offer!

There are no reserved seats. Your deckhand may reserve certain spots to keep families or large groups together, but otherwise, you are free to sit wherever you please!

In Skagway, there is harbor parking available at the north end of the harbor and overflow parking available back across the railroad tracks at 2nd and Spring Street. In Haines, you can access any of the parking spaces in front of the small boat harbor. We recommend using the large lot along Front Street (to the right of the harbormaster’s cabin) since it has long spaces perfect for RVs.

You are required to arrive 15 minutes earlier than your departure time.

Dress in layers, a warm layer and raincoat or windbreaker, comfortable shoes with good traction and a warm hat for spending time on the outside deck is advised. You can leave things on the boat while you are in Juneau.

Yes, if there is cell service, and most of the trip there is.

We accept small dogs 20 lbs. and under that can remain by their owner’s side for the duration of the trip.

Bicycles are only allowed on trips between Skagway and Haines. Bikes cannot be taken to or from Juneau. Please make note of your booking if you plan to bring a bicycle.

The Fjordland is strictly a passenger vessel and does not take vehicles.

If you have a wheelchair or scooter, please make note while booking or contacting the office so we can make proper accommodation. If you need a wheelchair but do not have it, we have one at our office. While we do our best to accommodate every passenger, there are potential barriers that are out of our control and are important to consider. Southeast Alaska has varying tides with the potential to make harbor ramps very steep. Additionally, passengers may have to step over a rail or slight gap to board. We do not have a ramp onto the boat, so those with wheelchairs or scooters will need to be able to at least step on. Our crew is happy to lend a helping hand to those who need it.

If you are using the Fjord Express to connect to the Juneau airport, we recommend booking your flight no earlier than 1pm.

No, we are a non-smoking vessel. This also includes E-cigarettes and vapes.

We sell our merchandise on the boat! Ask the deckhand if you would like to buy something. Cash is always best for small purchases.

There is no Wi-Fi, although there is cell service through most of the Lynn Canal.

Our boat handles the waves like a dream, so it is rare for people to feel queasy. If you tend to get motion sickness, you can take Dramamine before boarding as a precautionary measure.

Every day is a good day for wildlife viewing and whale watching in Lynn Canal. We see whales, sea lions, seals, eagles and porpoises almost every day. But where we see them and what they are doing can change day to day.